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Case studies

Turning Every Interaction Into Insight: Real-Time QA, Churn Detection, and Proactive CX

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AI-Driven QA and Outbound Sales Automation Transforming Retail CX

From 45% Abandoned Calls to 100% Triaged: Real-Time AI Agents and CX Automation

From Fragmented QA to Full Visibility: Automating Quality and Churn Detection Across Every Channel

Blogs

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Why Are Contact Centers Still Doing Quality Assurance the Old Way?

August 5, 2025
Luke McNamara
Customer Experience

The Cheshire Cat's Guide to Customer Experience: Why Most Contact Centers Are Walking in Circles

July 29, 2025
Ryan Kohler
AI Strategy

If You Can Outsource It, You Can Automate It

July 7, 2025
Luke McNamara
AI Strategy

If You Don’t Own Your AI, You’re Training Someone Else’s

June 24, 2025
Luke McNamara
AI Strategy

The Hidden Cost of Flying Blind: Why Measurement is the Foundation of Modern Customer Experience

April 18, 2025
Ryan Kohler
Customer Experience

AI Insight Revolution: A Holistic Business Game-Changer

October 10, 2024
Ryan Kohler
AI Strategy
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Whitepapers

Practical Guide to Introducing GenAI Into Customer Experience (CX) Processes.

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10 Must-Ask Questions for your AI CX Provider

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