Home - TrusstAI

Welcome to the autonomous workforce

Humans are the most expensive resource in your business

The future of work is a move to intelligent, autonomous agents that integrate to your systems, cloning your best workers 24/7, driving automation and reducing costs.

TrusstAI empowers the intelligent workforce by automating customer interactions across all languages and channels, learning and adapting in real-time.

Analyze & automate customer interactions

TrusstAI unlocks unique insights from your customer interactions

TrusstAI integrates to your systems and creates automated, personalized customer experiences (CX).

Insights & Analytics

Move away from generic conversation summaries to AI generated insights customized for your business. Gain CX, sales and marketing insights, uncover root-cause of issues, predict and reduce customer churn, reduce complaints, discover cross-sell and upsell opportunities, increase sales conversion

Product & Marketing Decisions

Summarize customer feedback and sentiment to inform product & marketing efforts, ensuring the organization is delivering on its brand promise

CX Automation

Remove the traditional decision-tree IVR and chatbot. Drive out operational costs by deploying AI Agents across voice and chat interactions. Reduce wait times, personalize customer experiences and automate interactions. Trigger real-time alerts, workflows and actions

Quality Assurance & Compliance

Automate quality assurance processes across 100% of customer interactions in a consistent and unbiased manner. Identify compliance gaps, reduce risks and surface agent training opportunities.

Transcription & Translation

Transcribe, translate and redact personally identifiable information (PII) for customer interactions in real-time in hundreds of languages. Allow customers and agents to communicate in their native tongue

AI Routing

Move from static skills-based routing to dynamic AI-driven contact center routing to either self-service applications or human-agents. Use the AI-engine to match customers with the most appropriate agent based on customer profile, intent and agent proficiencies

How does the TrusstAI platform work?

The TrusstAI platform continuously learns from customers to drive automation and make each interaction better over time.

01

Ingest

TrusstAI uses customer interactions from transcriptions, calls, chats, emails, CRM, ERP & other relevant data sources

02

Analyze

TrusstAI elicits interaction types, sentiment and context to enhance quality assurance (QA) and compliance, and influence product & marketing decisions

03

Automate

TrusstAI leverages customers insights to optimize channels, agent routing and use the data to build and deploy autonomous AI Agents

04

Learn

TrusstAI predicts and personalizes interactions over time as the platform learns from customers and the way they interact with your brand

How We Help You

Built for business users

Our core platform – TrusstAI, is built for business users. It utilises Generative AI (GenAI) technologies to analyse both structured and unstructured data from 100% of your customer interactions.

What we do

Rapidly automate processes & reduce customer effort

TrusstAI empowers your business users with the insight to rapidly automate processes, fix upstream defects and reduce customer effort – without the need to hire a team of data scientists.

Get Started Immediately

Create your own IP & gain competitive advantage

We train you to create your own IP and gain competitive advantage from your own customer data. You can now deploy CX solutions and resolve problems within days.