Immediate, Actionable Insights to Transform Customer Experience
Elevate Your Business by Transforming Data into Tailored CX that Sets You Apart from Your Competitors
Trusst AI is used to provide immediate impact. It is able to mine millions of customer interactions in seconds. It provides rapid, unbiased and consistent analysis of 100% of your data, tailored to your business needs.
Energy
The Challenge
A gas and electricity retailer was growing at 25% year on year. To handle the additional voice, email and chat interactions the contact center had grown from less than 100 agents to over 450 agents in the same period. The Quality Assessment (QA) team also expanded to handle the growth. They had gone from 3 people to a team of 15, yet were only able to assess <0.5% of all customer interactions. The business was expected to continue to grow at this rate however there was no appetite to simply add more QA staff. The utility wanted to do more with less.


The Solution:
For this energy client, Trusst AI deploys, transcribes and immediately assesses 100% of all voice interactions in an unbiased, consistent manner. Chat transcripts and emails are ingested in a second phase and assessed. Within seconds the QA team will receive rich AI-generated analytics about each interaction, enabling focus on process improvement initiatives and training opportunities for agents. In the first three months, changes to the direct debit process alone reduced inbound calls by 8%, generating savings of $1.2M per annum.
Bank
The Challenge


The Solution:
Trusst AI deploys and integrates into the existing contact centre for this banking customer. The process after a client meeting is for the mobile banker to make a voice call to Trusst AI, while on the road. The Trusst AI solution interviews the mobile banker and collects relevant information regarding the meeting, including action items. This synopsis is then automatically posted to the CRM. This saved each mobile banker ~4 hours per week, freeing up time for more valuable activities. Productivity savings were estimated at $4.6M per annum.
Health
The Challenge


The Solution:
Telcos
The Challenge


The Solution:
Insurance
The Challenge
An insurance company with multiple brands had a legacy touch-tone IVR that front-ended its contact center. The customer had to guess the most appropriate path in the IVR to get to speak to an agent with the right level of competency for that query. Call transfers between different business units within the contact center was above 30%. The IVR did not have any ability to identify the caller. On average it took a customer 110 seconds to navigate the IVR, prior to queuing for an agent.


The Solution:
Rapid ROI
Get Started with Trusst AI Launch Pad
Our Trusst AI Launch Pad program will provide you with a practical, hands-on keyboard approach to get moving quickly and improve your customers’ experiences from Day 1. Sign up to find out more about how to use generative AI to get immediate value.
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